I now believe in miracles! Thanks to BTS a check arrived from Chubb for my claim in Saturday’s mail. I can’t thank you enough for working your magic. Thanks again,
- Gail Stoddart, New York
I've known Tim Brown for 18 years. He's been a trusted strategic advisor and friend. He's advised me and many of my clients on the best insurance solutions.Tim has also been there for my family during our many experiences. I can’t imagine managing my insurance needs without him. He is truly like the energizer bunny – always there!
- Fares Noujaim, Darien
Like most people, we didn’t read the fine print on our homeowner’s insurance until after disaster struck. What we discovered is that BTS hadn’t just put us in the right policy but the best. Tim Brown and BTS look out for their customers.
- Yvonne Orteig, Wilton
A 100-foot tall multi-trunk maple came down on our house on the afternoon of March 13 during the “No Name” storm. … Tim Brown of Brown Thayer Shedd and his colleagues supported us from the time that we called them Saturday afternoon. They arranged for Bruce Pauley’s Tree Service to start removing the tree; Crystal Restorations to send folks in to mop and to remove the damaged furniture; and for Ken Janz to come to cover the roof/damaged side of the house. All of these tasks were done on the Sunday following the storm. As we were not at the house and I had surgery scheduled, I could not run the generator to keep water out of the basement. Tim came by twice a day to add gasoline so that there would be no further damage or flooding. A special thanks to Tim Brown, Randy Brown and Scott Cluett of Brown Thayer Shedd.
- Lyn and Arthur Sultan, New Canaan
I bought my first house 17 years ago and have used BTS for all my insurance needs since. Tim Brown has kept us up to date on every policy change from the beginning and has suggested policy changes that have been invaluable and cost effective on a regular basis. The claims service has been excellent, efficient and totally without hassle. The service has been second to none, and I always felt like I was a priority.
- Doug Murphy, New Canaan
New Year’s Day in 2010 didn't start the way we had hoped. While my family and I were holidaying in Australia, I received a phone call to say a water pipe had burst in our house in Connecticut and there was extensive water damage. I immediately called Tim Brown and BTS and got on the next plane back home. Within 28 hours I arrived back at my house to see trucks and tradesmen everywhere. Tim had already taken control and activated the necessary groups who were at my house working! Over the following two weeks, Tim together with Chubb helped relocate all our belongings into a rental house, which was fully set up upon my family’s return from holiday.
I clearly remember going on to the Chubb website during this process and seeing the statement, "Don't worry; you’re with Chubb" but thinking to myself "we'll see". It was an emotional and disruptive set of circumstances, and over the next few months through repair and renovation both BTS and Chubb were nothing short of fantastic. They never let us down and supported us through the complete process until we moved safely back into our house.
- Robert Petty, New Canaan
I wanted to take a moment to indicate my appreciation for the quality of customer service I received from Scott Cluett and BTS regarding a garage water/mold issue at my rental home. Everyone was professional, courteous and helpful during those difficult months.
- Addie Perkins Williamson, Washington, DC
I have been a client of Brown Thayer Shedd for more years than I care to count. Because needing an insurance company to intervene on one’s behalf inherently and commonly generates a fair amount of stress, I have to say that BTS has gone above and beyond the call of duty each and every time that I have needed to contact them. I have always been able to reach someone by cell phone after hours, and there was always a calming voice on the other end. The last time I had a car issue, Scott Cluett actually drove out to see that I was OK! I would recommend Brown Thayer Shedd to anyone without reservation.
- Stephanie Nason, New Canaan